Terms & Conditions

Researcher Eligibility and Authority

You must be at least 21 years old, legally capable of entering into a binding agreement, and meet Goldenova’s research-use eligibility requirements. If you act for an organization, you represent that you are authorized to act on its behalf.

Required Account Acknowledgement

Before receiving access to Goldenova’s main research-material areas, you must create or use a Goldenova account and affirm that you are at least 21 years old, are seeking access solely for qualified laboratory research, agree to the Research Use Policy and these Terms, acknowledge the Privacy Policy, and understand that Goldenova materials are not for human or veterinary use. Goldenova may record the applicable policy version and acceptance timestamp with your account.

Research Use Only

Goldenova materials are offered solely for legitimate laboratory, analytical, and research purposes. They are not for human or veterinary use and are not intended for clinical, diagnostic, therapeutic, or compounding use. Researchers must follow the Research Use Policy, applicable law, institutional requirements, and appropriate handling, storage, security, and disposal practices.

Prohibited Conduct

You may not use the website or research materials unlawfully; provide false researcher or intended-use information; seek medical, dosing, reconstitution, or administration guidance; interfere with website security; misuse protected website content; or resell, relabel, repackage, transfer, or incorporate materials into products intended for human or veterinary use contrary to Goldenova policy or applicable law.

Order Research Confirmation

Before placing each order, you must separately confirm at checkout that you are at least 21 years old, that the materials in your order are being acquired solely for qualified laboratory research, that no material in the order is for human or veterinary use, and that the order is governed by the Research Use Policy and these Terms. Goldenova may record the confirmation with the order.

Orders and Acceptance

Submitting an order does not guarantee acceptance. Goldenova may request additional researcher or intended-use information, impose reasonable order limits, or delay, decline, hold, or cancel an order when information is incomplete, material is unavailable, a transaction appears fraudulent, or the stated or apparent use conflicts with Goldenova policies or applicable law. If Goldenova cancels an accepted payment for an unfulfilled portion, the amount collected for that portion will be refunded.

Prices, Taxes, and Payment

Prices, availability, and promotions may change before order acceptance. Applicable taxes, shipping, and other disclosed charges are shown during ordering. You represent that you are authorized to use the payment method provided.

Material Information and Documentation

Goldenova presents research-material information and available documentation as accurately as reasonably possible. Analytical records apply only to the sample and batch identified in the document and should be read with the methods, dates, results, and limitations stated there. Website content and analytical documentation are not medical advice and do not establish suitability for human or veterinary use.

Shipping, Delivery, and Returns

Shipping timeframes are estimates, not guarantees. Delivery issues, cancellations, returns, replacements, credits, and refunds are governed by the Shipping & Returns Policy. No material may be returned without Goldenova’s prior written authorization.

Read the Shipping & Returns Policy